Tech Start-Up Customer Success
Project scope
Categories
Training & development Digital marketing Volunteer organizing Community engagement Event planningSkills
marketing customer success managementProblem: improve the onboarding experience for our members and support marketing campaigns through the ambassador program
A. Ensure that welcome events give new members a delightful experience and connections with others post-event
B. Support the ambassador program by helping to recruit, train and support the ambassador program both offline and online.
A. Ensure that welcome events give new members a delightful experience and enable connections post-event
1) Plan, coordinate and lead bi-weekly welcome events in person
2) Follow up with members and help them find connections using the company's platform features: 1 on 1 meets, gatherings and services.
Expected: 40 hours
B. Support and success of the ambassador program
1) Help to recruit the ambassador program both offline and online.
2) Support ambassadors in person and offline with training, intrinsic motivations and support
Expected: 30 hours
Towards the end of the project, the student would be invited to present their deliverables to the Minivillage team in person.
The successful candidate will be
- supported by the Minivillage marketing team with weekly video or coffee check ins
- invited to team Town Halls and Sprints for brainstorming and strategic meetings
- given access to team collaboration tools (Google Workspace) and relevant software tools
About the Community Partner
We're Minivillage (minivillage.ca) a Vancouver-based social purpose company supporting meaningful connections in communities, neighbourhoods and cities.
With evidence-based community science, we support face-to-face meaningful connections in small networks and foster a high level of trust in our communities.
🌟Our vision is to support resilience and well-being through meaningful connections and practical services on every street.
🎯 We're on a mission to create the best community-building model and tech platform for Canadian residents, property managers and workplaces.