Automating Processes for FounderNow

Closed
Main contact
FounderNow
Oakville, Ontario, Canada
FounderNow Team
He / Him
Operations Consultant
(33)
3
Portals
(1)
Project
120 hours per student
Student
Anywhere
Intermediate level

Project scope

Categories
Artificial intelligence Communications Data analysis Project management Software development
Skills
computing platforms communication customer service automation
Details

The main goal of this project is to automate many of FounderNow's processes that require a lot of manpower to operate. The student will be responsible for automating basic tasks such as as emailing clients to confirm basic details to set up meetings with them, our communication process between our development team and our customer service representatives, and more. They can recommend software platforms, build their own software solutions, or find ways to optimize processes by making it more efficient through redesigning it.


Deliverables

By the end of the project, students should demonstrate:


- Understanding of FounderNow's processes and how they can be automated.


- Ability to recommend software platforms or build software solutions to automate processes.


- Ability to optimize processes by redesigning them for greater efficiency.


- Testing of the automated processes to ensure accuracy and reliability.



Final deliverables should include:


- All source code, if software solutions were developed.


- A written report explaining the how processes were optimized or which software platforms were chosen in order to automate and make processes more efficient.


- A timesheet detailing the hours worked by the student and what they did in those time periods.

Mentorship

The student will first develop an approach to automating an individual process, then they will have their approach to automation reviewed, and given the go ahead to pursue their approach or told what changes need to be made or if they need a new approach. The manager in charge of the project will check over their work frequently throughout the week, and will weekly one on one meetings with their student. Their manager will also be available for any of their questions through Slack at any time.

About the Community Partner

Community Partner
Oakville, Ontario, Canada
2 - 10 employees
Business services, Public relations & communications, Technology

Our app allows anyone who has a question to click a button and be instantly connected to a real person who can answer that question, over a phone or video call. We are addressing a gap between one-dimensional, cookie cutter answers that can be found online and the need for quality, personalized answers that can only be accomplished with real human interaction.