Marketing Phone Survey to Our New Tenants - Remote Project!
Project scope
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Data analysis Market research Public relations Sales strategy Marketing analyticsSkills
marketing management marketingIn our effort to ensure great service to our clients, we are looking for a student to call our new tenants that have recently moved in to ask them if they are happy and settled into their new homes.
The results of this phone survey will be used to improve our move in processes and determine what more we can do to entice a tenant to renew their lease year after year.
The scope of this project will entail:
- Receiving a spreadsheet of the newly moved in tenants with their contact information
- Phoning each tenant and asking them a series of questions (Example: "Are you happy with your new home?" "Was your home clean when you moved in?" "Did you enjoy the Welcome Package we left for you?")
- Recording the results on the spreadsheet
- Reporting the results to the Marketing Manager
Students will work directly with our Marketing Manager. An initial Zoom meeting will be scheduled to summarize the goals of the project. Training will be provided as well as direction, followup and guidance.
About the Community Partner
We are a property management company located in Winnipeg, Manitoba. We specialize in the management of single family homes, condominiums and small multi-residential apartment blocks for out of town investors. We find and screen residents, collect the rent, provide all of the repairs and maintenance and give our clients peace of mind.
We are a medium sized company with 25 employees and are currently the largest property management company in our asset class in our city. We have a great reputation for servicing our clients using a combination of fast communication and empathy, creating the level of trust necessary to have a successful relationship with our residents, investors and vendors.
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